Which healthcare professional acts as the liaison between hospital administration and the media during a mass casualty event?

The community relations officer plays a crucial role in managing communication between the hospital administration and the media during a mass casualty event. Their primary responsibility is to ensure that accurate and timely information is disseminated to the public, which is vital during emergencies to prevent misinformation and anxiety among the community. This professional is trained to handle media inquiries, craft press releases, and coordinate messages that reflect the hospital’s response efforts.

In contrast, other professionals like the director of nursing or emergency room physician typically focus on clinical operations and patient care rather than public relations, and while public health officers may contribute to broader public health messaging, they do not usually operate as the specific liaison in the hospital setting during a mass casualty incident.